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Privacy Policy

This Policy applies as between you, the User of this Website, and Insurance Claims Advice, the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Data”
means collectively all information that you submit to Insurance Claims Advice via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;
“Cookie”
means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12;
“ Insurance Claims Advice ”
means Insurance Claims Advice of Insurance Claims Advice, Arco House, 86 Woburn Drive, Hale Nr Altrincham, Cheshire, WA15 8NE
“UK and EU Cookie Law”
means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
“User”
means any third party that accesses the Website and is not employed by Insurance Claims Advice and acting in the course of their employment; and
“Website”
means the website that you are currently using (http://www.insuranceclaimsadvice.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. Scope of this Policy
This Policy applies only to the actions of Insurance Claims Advice and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
3. Data Collected
Without limitation, any of the following Data may be collected by this Website from time to time:
3.1 name;
3.2 date of birth;
3.3 gender;
3.4 job title;
3.5 profession;
3.6 contact information such as email addresses and telephone numbers;
3.7 demographic information such as post code, preferences and interests;
3.8 details of financial transactions and information such as credit / debit card numbers;
3.9 IP address (automatically collected);
3.10 web browser type and version (automatically collected);
3.11 operating system (automatically collected);
3.12 a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
3.13 comments made on our news posts;
3.14 copies of any information and documents sent via the online instruction facility; and
3.15 information that the you provide when reporting any issues with the Website to Insurance Claims Advice.
4. Our Use of Data
4.1 Any personal Data you submit will be retained by Insurance Claims Advice for no longer than is strictly necessary.
4.2 Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
4.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Fore more details on security see Clause 11 below.
4.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
4.4.1 internal record keeping;
4.4.2 delivery and improvement of our products / services;
4.4.3 transmission by email of promotional materials that may be of interest to you;
4.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.
5. Third Party Websites and Services
5.1 Insurance Claims Advice may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services have access to certain personal Data provided by Users of this Website.
5.2 Any Data used by such parties is used only to the extent required by them to perform the services that Insurance Claims Advice requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
6. Links to Other Websites
This Website may, from time to time, provide links to other websites. Insurance Claims Advice has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.
7. Changes of Business Ownership and Control
7.1 Insurance Claims Advice may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Insurance Claims Advice. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
7.2 In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
8. Controlling Use of Your Data
8.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
8.1.1 use of Data for direct marketing purposes; and
8.1.2 sharing Data with third parties.
9. Your Right to Withhold Information
9.1 You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.
9.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 12.
10. Accessing your own Data
You have the right to ask for a copy of any of your personal Data held by Insurance Claims Advice (where such data is held) on payment of a small fee which will not exceed £10.00.
11. Security
11.1 Data security is of great importance to Insurance Claims Advice and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
12. Cookies 12.1 This Website may place and access certain Cookies on your computer. Insurance Claims Advice uses Cookies to improve your experience of using the Website and to improve our range of products and services. Insurance Claims Advice has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
12.2 All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
12.3 Before the Website places Cookies on your computer, subject to sub-Clause 12.4 and Clause 12.6, you will be presented with a message at the top of your browser window requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Insurance Claims Advice to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
12.4 Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings as detailed below.
12.5 This Website uses analytics services provided by Google and Quantcast. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website it does enable us to continually improve our business.
12.6 The analytics services used by this Website use Cookies to gather the required information. Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.
12.7 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
12.8 You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
12.9 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
13. Changes to this Policy
Insurance Claims Advice reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.

Recent Claims

Claims are usually settled by negotiation. If you have no experience of insurance claims you are at a great disadvantage. We have years of experience. It is available to you.

Who we have assisted

Loss Assessors like us are paid by results, so our income depends entirely on the settlement that we achieve for you. Our fee is a small percentage of this, so it pays us to make sure you get everything to which you are entitled, and we know all the things you are entitled to claim for. We have a reputation for achieving some of the highest settlements and charging the lowest fees in the UK. We only get paid if and when you are paid. A large number of our clients pay us no fees when they use any of our associate builders throughout the UK.

Getting Started

Our Managing Director,Nicholas Castleton, would be pleased to speak to you. He has years of experience and has been used as an "expert witness" in many cases. He can lead you through the complex process of preparing a claim that can achieve the very best results for YOU. We have good relations with insurers that have been built up over many years. This may help when you want to chose your own contractors or prefer "Cash" settlements to enable you to make your own purchases of new stock or household goods. You also have the backing of a first class legal team, who can help you through all aspects of any policy dispute that might arise.

Our Head Office is near Manchester Airport but we cover the UK through our regional support teams.

All this is available to you by making contact with us NOW. Alternatively call us on 0800 118 2986.

We are regulated by The Financial Conduct Authority and a member of The Institute of Public Loss Assessors.

Independent claims consultants is the trading name of Insurance Claims Center UK Ltd, company reg number: 3932119.